The Operations Team Already Knows How to Improve Itself

Across the few operations and shop floors I have been fortunate to visit, I have observed a recurring theme: Operations staff skepticism towards transformation programs.  Let’s face it, these efforts have a bad reputation and quite often deservingly so. Internal or external practitioners/consultants come into an organization, ask a lot of questions, distribute templates and […]

The feedback loop we keep forgetting

Why industrial engineering holds the answer to a problem American business keeps reinventing A role called the Forward Deployed Engineer has been generating significant attention in technology circles. The scope is that of an engineer who embeds directly with customers, builds in the field, and makes software work in the messy reality of operational environments […]